Get the right lane.
Use the public MetaBantrix Contact page for customer support. Include the product or feature name, what you expected, what happened, and any non-sensitive receipt or order identifier that helps locate the issue.
Account and sign-in
For sign-in, access, or profile issues, do not send passwords, one-time codes, recovery phrases, seed phrases, private keys, full payment credentials, or API secrets. Support may ask you to verify account ownership through an approved authentication flow.
Membership and entitlement
Subscription billing and app access are verified separately. When reporting an access mismatch, include the purchase provider and a non-sensitive receipt/order/subscription reference if available. A successful payment does not by itself prove settlement, deposit, fulfillment, or every app entitlement.
Library and digital delivery
For missing digital content, include the title purchased and the non-sensitive order reference. Preserve the original checkout or receipt email when available.
Forge and AI features
When a provider lane is unavailable, MetaBantrix should show a bounded status such as pending, configuration required, blocked, or unavailable rather than a false success. Report the visible status and approximate time of the issue.
Privacy or deletion
Privacy requests and account deletion can be initiated through the mobile app when the relevant control is available. During beta or if the control cannot be reached, use the Contact page and identify the request as PRIVACY REQUEST or ACCOUNT DELETION.
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